Frequently Asked Questions

What is the minimum quantity for wholesale orders?

For all wholesale orders—whether domestic or international—the minimum order quantity is 60. For custom or collection-based orders, please contact us for different quantity requests.

Where are the products manufactured?

All our products are produced with care and craftsmanship in our workshop in Bilecik , the city identified with ceramics in Turkey.

Can the products be personalized?

Yes! We can add custom details like names, dates, patterns, or brand logos to your products. For wholesale orders, this service requires prior approval.

Does the personalization process affect delivery time?

Minor changes do not affect delivery time. However, special mold work, new patterns, or brand-specific productions require additional time (average +7 business days).

Which of your products are microwave and dishwasher safe?

Products with 24K gold décor should be hand washed. Our collections, designed for everyday use, are microwave and dishwasher safe. This information is also included on each product page.

Do you ship internationally?

Yes. We ship worldwide. Thanks to our integrated logistics system with DHL, UPS, and ShipEntegra, our products arrive safely and on time.

How long is the delivery time?

-Within Turkey: Average 7–10 business days

-International: 7–14 business days depending on the country

The time may vary depending on the content of the order and the level of personalization.

Can I get a sample?

Yes, we offer paid samples so you can evaluate our production quality. The sample fee can then be deducted from your bulk order.

What is the durability of your products?

Our products are fired at high temperatures three times. This is an ideal production process for both durability and longevity.

How do I start the wholesale ordering process?

Simply fill out the Wholesale Sales form on our website or contact us at hello@canarels.com . We can work together to plan your personalized pricing and sampling process.